part of the problem with bad brokerage firms discussed here can be attributed to the Nija service delivery factor. It never ceases to amaze me when people paid to do their work will be playing with it. The problem is more with the low level workers who think they are doing a client a favor when service is requested. It is perversive and that is why the so called good brokerage firms today would turn bad tomorrow. Our service culture needs a huge turn around.
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